Shipping & Terms & Conditions

My original artworks

All come ready to hang and include a certificate of authenticity.

Delivery times/estimates

Once your order has been placed you will receive a confirmation email that your order has been received. Please allow 2 - 3 business days for it to be packaged and ready to be shipped.

Once it is shipped you will receive an email confirmation that it has been sent with a tracking number included. Please allow 2-5 business days to receive your order.

You will be advised if there are any delays in shipping times.

I only ship within New Zealand

Cost of shipping 

I charge a flat fee of $20 for packaging and couriering your item within New Zealand

Returns & Exchanges

My original artworks are one of a kind. I do not accept returns, exchanges or change of mind.

I do not accept returns for items that were purchased as part of a sale.

I do my best to represent the colours correctly for artworks and products. However the accuracy of colours on a computer screen or device may vary slightly from the actual artwork or product.

Faulty or damaged items

If your package arrives damaged I am insured for this, so if you would follow these steps that would be much appreciated:

Take photos of: Any damage to the external box or packaging. The shipping label on the box. The damage to the artwork or frame. Please send all photos to me by email within 14 days so I can resolve this for you as quickly and efficiently as possible.

Pricing and payments

All orders are processed in New Zealand dollars

Copyright

Copying or unauthorised use of my artwork is prohibited. All artwork is the exclusive property of Cara Wilde and is protected by the New Zealand copyright act 1994 and international copyright and trademark laws.

I reserve the right to my artworks and can reproduce them as prints, merchandise, products or use them for marketing purposes at any time.